Senior Aftersales Operations Director

7 days ago


Derby, Derby, United Kingdom Pentagon Motor Group Full time

Company Overview

Pentagon Motor Group is a dynamic and forward-thinking motor group with a strong presence in the UK. As a leading provider of automotive services, we are committed to delivering exceptional customer experiences and driving business excellence across our network of dealerships.

About the Role

We are seeking an experienced Aftersales Director to lead our aftersales operations and drive strategic growth across the group. This is a senior leadership role that requires a commercially savvy and results-driven individual who can develop and implement innovative strategies to optimize service, bodyshop, and parts performance.

Key Responsibilities

  1. Develop and implement a future-focused strategy to elevate aftersales focus and standards at all levels.
  2. Lead a high-performing team of Brand Directors and General Managers to achieve top-tier customer satisfaction and commercial performance.
  3. Drive innovation and strategy by developing new business cases using latest technology and best practices to accelerate efficiencies and drive growth.
  4. Work closely with stakeholders to implement a robust aftersales strategy that is measured for continuous market-leading improvement.
  5. Maintain the highest standards of compliance, health and safety, and adherence to all group policies.

Requirements

  • A proven track record of leading meaningful change in a similar role.
  • Commercial acumen and a deep understanding of the automotive industry.
  • Strong leadership and management skills, with the ability to motivate and inspire high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.

What We Offer

In return for your expertise and passion, we offer a competitive salary of £80,000 - £100,000 per annum, depending on experience, plus a range of benefits including a comprehensive bonus scheme, private healthcare, and a generous pension package.

Location

This role is based in Derby, with regular travel to other sites within the group.



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