Customer Service Team Lead

4 days ago

London, Greater London, United Kingdom Utilita Energy Full time £29,592
Customer Care Team Leader

Are you an experienced customer service leader looking to take on a new challenge? Do you have a passion for delivering exceptional customer experiences? We're seeking a talented Customer Care Team Leader to join our team at Utilita Energy.

About the Role

As a Customer Care Team Leader, you will be responsible for leading a team of customer service representatives, ensuring that our customers receive the highest level of service and support. You will be responsible for training and developing your team, as well as ensuring that company policies and procedures are adhered to at all times.

Key Responsibilities
  • Lead a team of customer service representatives to deliver exceptional customer experiences
  • Train and develop team members to ensure they have the skills and knowledge needed to succeed
  • Ensure that company policies and procedures are followed at all times
  • Monitor and improve customer satisfaction and loyalty
What We Offer

We offer a competitive salary and benefits package, including a structured bonus scheme, career progression opportunities, and access to training and development programs. We also offer a range of employee benefits, including 25 days annual leave, wellbeing support, and access to exclusive discounts and offers.

About Utilita Energy

Utilita Energy is a leading energy company that is committed to helping customers use less energy and reduce their carbon footprint. We offer a range of innovative energy solutions, including smart meters and energy-efficient appliances. Our customers use around 11% less energy than the average bill-paying household, and we are committed to continuing to innovate and improve our services.

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    3 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    2 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    1 day ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    1 day ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Manager Technical Lead

    3 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job DescriptionJob Title: Customer Service Manager Technical LeadJob Summary:The Customer Service Manager Technical Lead is responsible for the efficient oversight of their assigned support team and overall management of the support queue in alignment with other team managers. The Customer Support Team Manager reports to the regional Director of Global...

  • Customer Service Manager Technical Lead

    3 weeks ago

    London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    Job DescriptionJob Title: Customer Service Manager Technical LeadJob Summary:The Customer Service Manager Technical Lead is responsible for the efficient oversight of their assigned support team and overall management of the support queue in alignment with other team managers. The Customer Support Team Manager reports to the regional Director of Global...

  • Customer Service Team Lead

    2 weeks ago

    London, Greater London, United Kingdom National Theatre Full time

    Job Summary:We are seeking a highly skilled Customer Service Team Lead to join the National Theatre Bookshop Team.About the Role:As a Customer Service Team Lead, you will be responsible for providing exceptional customer service and leading a team of customer service representatives. You will be the face of the National Theatre Bookshop, ensuring that every...

  • Customer Service Team Lead

    2 weeks ago

    London, Greater London, United Kingdom National Theatre Full time

    Job Summary:We are seeking a highly skilled Customer Service Team Lead to join the National Theatre Bookshop Team.About the Role:As a Customer Service Team Lead, you will be responsible for providing exceptional customer service and leading a team of customer service representatives. You will be the face of the National Theatre Bookshop, ensuring that every...

  • Customer Service Team Lead

    3 weeks ago

    London, Greater London, United Kingdom Next Full time £13 - £14

    Job DescriptionJob Title: Customer Service Team LeadJob Summary:We are seeking an experienced Customer Service Team Lead to join our team at Next. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key...

  • Customer Service Team Lead

    3 days ago

    London, Greater London, United Kingdom CCP Full time

    Job Title: Customer Service Team LeadWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at CCP. As a key member of our customer operations team, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences.Key Responsibilities:Lead a team of customer...

  • Customer Service Team Lead

    3 days ago

    London, Greater London, United Kingdom CCP Full time

    Job Title: Customer Service Team LeadWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at CCP. As a key member of our customer operations team, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences.Key Responsibilities:Lead a team of customer...

  • Customer Service Team Lead

    10 hours ago

    London, Greater London, United Kingdom CCP Full time

    Job Title: Customer Service Team LeadWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at CCP. As a key member of our customer operations team, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences.Key Responsibilities:Lead a team of customer...

  • Customer Service Team Lead

    12 hours ago

    London, Greater London, United Kingdom CCP Full time

    Job Title: Customer Service Team LeadWe are seeking a highly motivated and experienced Customer Service Team Lead to join our team at CCP. As a key member of our customer operations team, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences.Key Responsibilities:Lead a team of customer...

  • Customer Service Team Lead

    2 weeks ago

    London, Greater London, United Kingdom Next Full time £13 - £14

    About the RoleWe are seeking an experienced Customer Service Team Leader to join our team at Next. As a key member of our customer service team, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.Key ResponsibilitiesLead and manage a team of customer service representatives to ensure delivery of...

  • Customer Service Team Lead

    2 weeks ago

    London, Greater London, United Kingdom Next Full time £13 - £14

    About the RoleWe are seeking an experienced Customer Service Team Leader to join our team at Next. As a key member of our customer service team, you will be responsible for leading, coaching, and motivating a team to deliver outstanding customer service.Key ResponsibilitiesLead and manage a team of customer service representatives to ensure delivery of...

  • Customer Service Team Lead

    4 weeks ago

    London, Greater London, United Kingdom Reed- UNLIMITED Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Reed-UNLIMITED. As a key member of our customer service team, you will be responsible for leading a small team of customer service agents and ensuring that they provide an exceptional level of service to our customers.Key Responsibilities:Lead a team...

  • Customer Service Team Lead

    2 weeks ago

    London, Greater London, United Kingdom National Theatre Full time

    Job Summary:We are seeking a highly skilled Customer Service Team Lead to join the National Theatre Bookshop Team.About the Role:As a key member of our front of house team, you will be responsible for delivering exceptional customer service and leading a team of customer service representatives.Key Responsibilities:Lead a team of customer service...

  • Customer Service Team Lead

    3 weeks ago

    London, Greater London, United Kingdom National Theatre Full time

    Job Summary:We are seeking a highly skilled Customer Service Team Lead to join the National Theatre Bookshop Team.About the Role:As a key member of our front of house team, you will be responsible for delivering exceptional customer service and leading a team of customer service representatives.Key Responsibilities:Lead a team of customer service...