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Customer Service Team Lead

2 months ago

London, Greater London, United Kingdom National Theatre Full time

Job Summary:

We are seeking a highly skilled Customer Service Team Lead to join the National Theatre Bookshop Team.

About the Role:

As a Customer Service Team Lead, you will be responsible for providing exceptional customer service and leading a team of customer service representatives. You will be the face of the National Theatre Bookshop, ensuring that every customer has a positive and memorable experience.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve sales targets and provide exceptional customer service.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Manage customer complaints and issues in a professional and timely manner.
  • Collaborate with the management team to develop and implement retail operations strategies.
  • Ensure that all customer service representatives are trained and equipped to provide exceptional customer service.

Requirements:

  • Proven experience in a customer service leadership role in a retail environment.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team to achieve sales targets.
  • Knowledge of customer service principles and practices.
  • Ability to work independently and as part of a team.

What We Offer:

The National Theatre Bookshop offers a competitive salary and benefits package, as well as opportunities for professional development and growth.