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Customer Service Team Lead

2 months ago

London, Greater London, United Kingdom National Theatre Full time

Job Summary:

We are seeking a highly skilled Customer Service Team Lead to join the National Theatre Bookshop Team.

About the Role:

As a key member of our front of house team, you will be responsible for delivering exceptional customer service and leading a team of customer service representatives.

Key Responsibilities:

  • Lead a team of customer service representatives to achieve sales targets and provide excellent customer service.
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  • Collaborate with the retail operations team to ensure seamless day-to-day operations.
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Leadership experience, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of customer service principles and practices.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and creative team.
  • Professional development opportunities to enhance your skills and knowledge.