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Customer Service Team Lead

2 months ago

London, Greater London, United Kingdom CCP Full time
Job Title: Customer Service Team Lead

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at CCP. As a key member of our customer operations team, you will be responsible for leading a team of customer service professionals to deliver exceptional customer experiences.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve high levels of customer satisfaction and service delivery.
  • Develop and implement effective customer service strategies to drive business growth and improve customer loyalty.
  • Collaborate with cross-functional teams to identify and resolve customer issues and improve overall customer experience.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.
Requirements:
  • Proven experience in customer service leadership or management.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.