Customer Service Liaison
1 month ago
Job Title: Brand Liaison Officer
About the Role:
We are seeking a highly skilled and experienced Brand Liaison Officer to join our team at Vizion Network Ltd. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer service and resolving expressions of dissatisfaction in a timely and professional manner.
Key Responsibilities:
- Act as a first point of contact for customers, clients, and repair network members, responding to incoming calls and emails in a prompt and professional manner.
- Process and resolve expressions of dissatisfaction within FCA guidelines and internal/external SLAs, ensuring accurate and detailed recording of all information.
- Communicate with internal departments as required to resolve expressions of dissatisfaction, highlighting potential process improvements to reduce repeat failures.
- Manage daily workload to ensure efficiency is maintained, meeting agreed targets and adhering to company policies and procedures.
- Promote data security and adhere to DPA and information security standards, providing exceptional and friendly service at all times.
Requirements:
- Good knowledge of Microsoft Office.
- GCSE Maths and English.
- Excellent telephone manner and ability to build and maintain relationships.
- Ability to work to agreed deadlines, targets, and objectives, as well as autonomously to a high level of accuracy.
- Good planning and organisational skills, with a commitment to providing a first-class service to customers, suppliers, and partners.
- At least 1-year customer service experience and experience of handling customer complaints.
Working Hours: 37.5 hours per week, Monday to Friday, plus 1 in 4 Saturdays (8.30am pm)
About Us: Vizion Network Ltd. is a leading provider of customer support services, dedicated to delivering exceptional service and building strong relationships with our clients and customers.
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