Customer Service Liaison Officer

2 weeks ago

Wellingborough, Northamptonshire, United Kingdom Vizion Network Limited Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Liaison Officer to join our team at Vizion Network Limited. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer service and resolving customer complaints in a professional and timely manner.

Key Responsibilities
  • Customer Service
    • Act as a first point of contact for customers, clients, and partners, providing prompt and professional responses to their inquiries and concerns.
    • Resolve customer complaints and expressions of dissatisfaction in accordance with FCA guidelines and internal/external service level agreements.
    • Ensure accurate and detailed recording of all customer interactions and information in our management systems.
  • Process Improvement
    • Identify opportunities for process improvements across departments and the network to reduce the level of customer complaints.
    • Communicate with internal departments as required to resolve customer complaints.
  • Team Collaboration
    • Work collaboratively with the Customer Support Team to achieve high standards of customer service and meet performance targets.
    • Contribute to the development of new processes and procedures to improve customer service and reduce complaints.
  • Continuous Improvement
    • Participate in ongoing training and development to enhance skills and knowledge in customer service and complaint resolution.
    • Identify potential company training requirements to assist in the reduction of repeat failures.
Requirements
  • Education and Experience
    • GCSE Maths and English.
    • At least 1-year customer service experience.
    • Experience of handling customer complaints.
  • Skills and Qualities
    • Excellent telephone manner.
    • Ability to build and maintain relationships.
    • Ability to work to agreed deadlines, targets, and objectives.
    • Good planning and organisational skills.
    • Commitment to providing a first-class service to customers, suppliers, and partners.
Working Arrangements

37.5 hours per week, Monday to Friday, plus 1 in 4 Saturdays (8.30am pm).

About Vizion Network Limited

Vizion Network Limited is a leading provider of innovative solutions and services in the automotive sector. We are committed to delivering exceptional customer service and building strong relationships with our customers, suppliers, and partners.

We offer a competitive benefits package, including 24/7 GP access, reimbursement of health costs, and shopping rewards. We also offer Employee Recognition rewards, weekly dress-down days, monthly free lunches, and health initiatives such as free fruit days.

We are an equal opportunities employer and welcome applications from diverse candidates. We are committed to creating a healthy work environment for all employees, regardless of their gender, sexual orientation, disability, age, or ethnicity.

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