Billing Operations Specialist

1 week ago


Tandridge, United Kingdom Comoro Full time

Job Summary: We are seeking a highly organized and detail-oriented Billing Operations Specialist to join our Enterprise team at Comoro. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring timely and efficient resolution of billing-related incidents and service requests.

Key Responsibilities:

  • Provide 1st line customer support to resolve queries and customer faults in a timely and efficient manner.
  • Work closely with our 2nd and 3rd line billing teams to ensure seamless resolution of related incidents and service requests.
  • Collaborate with partner service providers to resolve customer queries and faults.
  • Assist in the monthly billing runs and contribute to improving client experience through speedy response and resolution of queries.
  • Take ownership and responsibility of queries from our existing and new customers.
  • Develop and deliver training programs to educate both existing and new customers on billing operations.

Requirements:

  • Excellent organizational and time-management skills.
  • Can-do attitude and willingness to step outside of comfort zone.
  • Computer literacy and a working knowledge of relevant applications, such as spreadsheets.
  • Experience in working in the telecoms industry is an advantage.
  • Organized and having an eye for detail.
  • Excellent communication and inter-personal skills.
  • Proactive focus on customer support and delivery.


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