Billing Operations Specialist
1 week ago
Job Summary: We are seeking a highly organized and detail-oriented Billing Operations Specialist to join our Enterprise team at Comoro. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring timely and efficient resolution of billing-related incidents and service requests.
Key Responsibilities:
- Provide 1st line customer support to resolve queries and customer faults in a timely and efficient manner.
- Work closely with our 2nd and 3rd line billing teams to ensure seamless resolution of related incidents and service requests.
- Collaborate with partner service providers to resolve customer queries and faults.
- Assist in the monthly billing runs and contribute to improving client experience through speedy response and resolution of queries.
- Take ownership and responsibility of queries from our existing and new customers.
- Develop and deliver training programs to educate both existing and new customers on billing operations.
Requirements:
- Excellent organizational and time-management skills.
- Can-do attitude and willingness to step outside of comfort zone.
- Computer literacy and a working knowledge of relevant applications, such as spreadsheets.
- Experience in working in the telecoms industry is an advantage.
- Organized and having an eye for detail.
- Excellent communication and inter-personal skills.
- Proactive focus on customer support and delivery.
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Billing Operations Specialist
1 week ago
Tandridge, United Kingdom Comoro Full timeCompensation Package: £25k to £27k salary plus benefits.We are excited to offer this opportunity to join a rapidly expanding tech business in the telecommunication billing sector.Due to recent sales success, the company has secured commitment from multiple Telecom/Mobile Resellers, VARs, and Wholesalers to move all or elements of their Billing operations...
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