Billing Operations Specialist

1 week ago


Tandridge, United Kingdom Comoro Full time

Compensation Package: £25k to £27k salary plus benefits.

We are excited to offer this opportunity to join a rapidly expanding tech business in the telecommunication billing sector.

Due to recent sales success, the company has secured commitment from multiple Telecom/Mobile Resellers, VARs, and Wholesalers to move all or elements of their Billing operations to a state-of-the-art platform.

Therefore, we need a skilled Billing Administrator to join the Enterprise team; working with customers to gain an understanding of their existing billing operations and resolve any queries they may have.

Key Responsibilities:

  1. Providing first-line customer support to ensure timely and efficient resolution of related incidents and service requests.
  2. Working closely with our second and third-line billing teams to resolve queries and customer faults.
  3. Collaborating with partner service providers to resolve customer queries and faults.
  4. Assisting in the monthly billing runs; improving client experience through speedy response and resolution of queries.
  5. Taking ownership and responsibility of queries from our existing and new customers.
  6. Responsible for the training and education of both existing and new customers.

Required Skills and Qualifications:

  1. Excellent organisational and time-management skills.
  2. A can-do attitude and willingness to step outside of comfort zone.
  3. Computer literacy and a working knowledge of relevant applications, such as spreadsheets.
  4. Experience in working in the telecoms industry is an advantage.
  5. Organised with an eye for detail.
  6. Excellent communication and inter-personal skills.
  7. Proactive focus on customer support and delivery.


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