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Billing Operations Specialist

2 months ago

Tandridge, United Kingdom Comoro Full time
Key Responsibilities

We are seeking a highly organized and detail-oriented Billing Administrator to join our Enterprise team. As a Billing Administrator, you will be responsible for providing exceptional customer support, working closely with our billing teams to resolve queries and incidents, and assisting with the monthly billing runs.

Key Responsibilities:

  1. Provide timely and efficient customer support via email, telephone, and ticketing system.
  2. Collaborate with our billing teams to resolve related incidents and service requests.
  3. Work with partner service providers to resolve customer queries and faults.
  4. Assist with the monthly billing runs to improve client experience.
  5. Take ownership and responsibility of customer queries.
  6. Responsible for training and educating customers.
Requirements

To be successful in this role, you will need:

  1. Excellent organizational and time-management skills.
  2. A can-do attitude and willingness to step outside of your comfort zone.
  3. Computer literacy and a working knowledge of relevant applications, such as spreadsheets.
  4. Experience in the telecoms industry is an advantage.
  5. Organized with an eye for detail.
  6. Excellent communication and interpersonal skills.
  7. A proactive focus on customer support and delivery.
About Comoro

Comoro is an award-winning and rapidly expanding tech business in the telecommunication billing sector. We are committed to delivering exceptional customer support and service to our clients.