Store Operations Manager

1 day ago


Belfast, United Kingdom Jollyes - The Pet People Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to join our team at Jollyes The Pet People. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive business growth.

Key Responsibilities
  • Lead by example, creating a positive and productive work environment that promotes our values of being Genuine, Wise, Eager, Focused, and Together.
  • Manage all aspects of store operations, including team management, store standards, customer service standards, and financial performance.
  • Ensure the highest standards of pet care and promote responsible pet ownership.
  • Deliver exceptional customer service by providing a great shopping experience and displaying strong pet and product knowledge.
  • Recruit, motivate, train, and develop your team, reviewing and managing performance to promote Jollyes as an employer of choice.
Requirements
  • A passion for pets and people, with a proven track record in retail store management.
  • Previous experience in managing a team, with a focus on customer service and business growth.
  • Strong decision-making skills, with the ability to communicate effectively and build high-performing teams.
  • Able to demonstrate a proven track record in developing business performance and exceeding KPIs.
  • Commercially aware, with the ability to manage your P&L and have a proactive approach.
About Jollyes The Pet People

Jollyes are an award-winning UK pet retailer with over 100 stores and 50 years of pet expertise between our paws. We are committed to providing exceptional customer service and promoting responsible pet ownership.



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