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Store Operations Manager

2 months ago

Belfast, United Kingdom Starbucks - Northern Ireland Full time
Job Summary

This role contributes to Starbucks success by assisting the store manager in executing store operations. The ideal candidate will assist and supervise a team of store partners to create and maintain the Starbucks experience for our customers and partners.

Key Responsibilities
  • Leadership
    • Supervises partners to ensure they are delivering exceptional customer service. Builds relationships and delivers exceptional customer service by acting with a customer-centric attitude, engaging the customer in conversation, and connecting with them.
    • Communicates and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations and allow consistent delivery of the Starbucks experience.
    • Demonstrates integrity, honesty and knowledge to promote the culture, values and mission of Starbucks. Maintains and models a calm exterior presence during periods of high volume or unusual events.
    • Supports store manager in implementing company initiatives by working directly with shift team to execute action plans that meet operational and organisational objectives.
  • Planning and Execution
    • Planning and execution of promotions and other store activities as delegated by store manager.
    • Communicates all company policies, store operating standards and procedures clearly and accurately to partners to ensure effective store operations.
    • Takes responsibility for ensuring store facilities are maintained and operational. Escalates and reports breakdowns to relevant vendor.
    • Uses management reports to plan store labour, orders and deployment for the store that supports customer needs and drives sales.
    • Monitors and provides feedback to baristas and supervisors to deliver the Starbucks experience.
  • Business Requirements
    • Participates in the recruitment process and recommends new hires to store manager.
    • Executes store operations during scheduled shifts. Organises opening and closing duties as assigned.
    • Coaches partners to consistently achieve operational standards; provides quality beverages, whole bean and food products consistently for all customers.
    • Follows cash management and cash register policies and ensures proper cash management practices are followed by the shift team.
    • Completes store paperwork as necessary and as directed by the store manager.
    • Constantly reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement.
    • Contributes toward store profitability by seeking opportunities to increase sales.
  • Partner Development
    • Utilises and provides direction to partners on the use of operational tools to achieve operational excellence. Acts as a coach and mentor to partners by using discretion in assessing performance, providing feedback and coaching.
    • Develops positive relationships with the team of partners by understanding and addressing individual motivation, needs and concerns.
    • Supports store operations by recognising and reinforcing individual and team accomplishments.
  • Decision Making Parameters
    • Manages the day to day issues that occur during a shift.
    • Delegates work to baristas and shift supervisors and deals with any customer complaints.
    • Works closely with the store manager when reviewing sales/profitability targets.
    • Consults the store manager on all non-routine decisions.
    Requirements
    • Assistant Manager experience: 1 year
    • GCSE or equivalent
    • Driving Licence
    Benefits
    • Casual dress
    • Company events
    • Discounted or free food
    • Employee discount
    • Employee mentoring programme
    • Free parking
    • On-site parking
    • Referral programme
    • Store discount