Customer Service Specialist

1 month ago


Croydon, Greater London, United Kingdom TRS Consulting Full time
Job Title: Field Service Engineer, Medical Diagnostic Systems

We are seeking a highly motivated and customer-focused Field Service Engineer to join our team at TRS Consulting. As a Field Service Engineer, you will be responsible for the service, installation, breakdown, repair, and calibration of sophisticated laboratory diagnostics systems used in pathology departments, NHS laboratories, and clinical chemistry environments.

Key Responsibilities:

  1. Supporting flow cytometry, cell separation, and diagnostics products located at customer sites.
  2. Providing technical assistance and troubleshooting to customers to ensure minimal downtime and optimal system performance.
  3. Collaborating with cross-functional teams to resolve complex technical issues and improve overall system reliability.

Requirements:

  1. A strong background working in a field service or technical support role, gained within an electronics or electro-mechanical service or technical support background.
  2. Applications are welcomed from a wide variety of backgrounds, including high-value electronics capital equipment, microscopy, cameras, lasers, x-ray security detection, ex-forces, medical device, biomedical engineering, pathology laboratory diagnostics, and laboratory device.
  3. Qualified to a minimum ONC/HNC level or above in electronics or another relevant technical discipline.
  4. Impeccable customer service skills and the ability to remain confident in customer-facing environments.

About the Company:

Our client is a leading brand in the diagnostic systems market, supplying innovative laboratory and medical systems to the healthcare sector. They are committed to investment in Research and Development, ensuring they remain a market leader. At the core of their business lie product innovation, excellent customer service, and good people.

This is a fantastic opportunity to join a dynamic team and contribute to the success of a well-established company. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply.



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