Leadership Team Member

5 days ago

Sheffield, Sheffield, United Kingdom Daisy Communications Full time
Job Description

Job Title: Customer Service Team Lead

Job Summary:

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at Daisy Communications. As a key member of our leadership team, you will be responsible for leading a team of customer service representatives and driving business growth through exceptional customer service.

Key Responsibilities:

  • Team Leadership: Lead a team of customer service representatives, providing guidance, coaching, and development opportunities to ensure they have the skills and knowledge to deliver exceptional customer service.
  • Business Growth: Drive business growth through cross-selling and upselling opportunities, identifying and capitalizing on new business opportunities to increase revenue.
  • Customer Service: Ensure that all customer interactions are handled in a professional and courteous manner, resolving customer complaints and issues in a timely and effective manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Reporting and Analysis: Provide regular reporting and analysis to management on team performance, customer satisfaction, and business growth.

Requirements:

  • Experience: Proven experience in a team leadership role, with a strong background in customer service and sales.
  • Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Education: Bachelor's degree in Business Administration or related field.

What We Offer:

  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Professional Development: Opportunities for professional development and career advancement.

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