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Customer Service Representative

2 months ago


Windsor, Windsor and Maidenhead, United Kingdom Structural Repairs Limited Full time
Job Description

**Job Title:** Customer Service Representative

**Company:** Structural Repairs Limited

**Job Type:** Full-time or Part-time

**Location:** Windsor

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Structural Repairs Limited. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide high-quality customer service and support to clients via phone, email, and in-person
  • Build and maintain strong relationships with clients, colleagues, and external suppliers
  • Update our CRM database with accurate and timely information
  • Resolve customer inquiries and complaints in a professional and efficient manner
  • Operate within company policies and procedures to ensure tasks are fully accountable

Requirements:

  • Excellent telephone manner and clear English communication skills
  • Microsoft Office Package and CRM knowledge preferred
  • Strong administration, preparation, planning, and organizational skills
  • Professional, positive, and flexible approach at all times
  • Fluent in the English language
  • Ability to learn and use CRM & Invoicing Systems
  • Personal qualities and social skills

What We Offer:

  • Competitive salary of up to £26,000
  • Opportunities to grow and develop within the company
  • Working week: full-time or part-time, Monday to Friday
  • Company events
  • Pension scheme
  • On-site parking