Customer Service Representative

2 hours ago

Coatbridge, North Lanarkshire, United Kingdom Buzz Group Limited Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a welcoming environment for our customers.

Key Responsibilities
  • Build rapport and relationships with customers to ensure a positive experience
  • Be flexible and adapt to tasks across various areas of the club, including front of house, book sales, treasury, machines, and kitchen
  • Support with other duties as requested by the line manager
  • Ensure a Safer Gambling Environment for all customers and colleagues
Requirements
  • Experience in delivering first-class customer service in a face-to-face role, preferably in a hospitality, retail, or leisure environment
  • Outstanding communication skills and ability to adapt to different situations
  • Experience of handling cash and basic numeracy knowledge
  • Confidence in challenging the way things are done and ensuring customers follow company policies and standards
What We Offer
  • A 16-20 hour contract with flexible working hours over 7 days
  • A competitive salary and benefits package, including access to our wellbeing app, Thrive
  • Opportunities for career development and growth within the company
  • A fun and supportive work environment

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