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Customer Service Representative

2 months ago

Coatbridge, North Lanarkshire, United Kingdom McDonald's Full time

About the Role

As a Customer Care crew member at McDonald's, you'll be part of a dynamic team that works together to deliver exceptional customer experiences. Your primary focus will be on providing friendly, fast, and accurate service to our customers, ensuring their visits are memorable and enjoyable.

Key Responsibilities

  • Deliver high-quality service to customers, ensuring their needs are met and exceeded.
  • Work efficiently and productively in a fast-paced environment, maintaining high energy levels throughout your shift.
  • Collaborate with colleagues to maintain a clean and welcoming dining area, adhering to food safety and hygiene standards.
  • Provide support to customers, responding to their queries and resolving any issues promptly and professionally.
  • Participate in ongoing training and development to enhance your skills and knowledge, ensuring you're equipped to meet the evolving needs of our customers.

What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Holiday pay
  • Service Awards
  • Meal allowance
  • Employee discounts from top high street and online brands

Requirements

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills
  • A friendly, welcoming, and courteous demeanor
  • The ability to work effectively in a team environment
  • Basic math skills and accuracy when handling cash and operating a point-of-sale system

Why Join Us?

At McDonald's, we're committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities open to all. If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we'd love to hear from you