Customer Service Representative

2 months ago


Coatbridge, North Lanarkshire, United Kingdom Pavers Shoes Full time
{"title": "Customer Advisor", "description": "Deliver Exceptional Customer Service

We are seeking a skilled Customer Advisor to join our Pavers Shoes team in Coatbridge. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.

About the Role

This is a part-time opportunity to work 12 hours per week, with a mix of weekend and weekday shifts. You will need good availability to meet the demands of the role.

Responsibilities
  • Deliver exceptional customer service, ensuring a positive experience for every customer
  • Advise customers on shoe care and accessories, achieving daily KPIs
  • Be self-aware, questioning, learning, and taking responsibility for yourself
  • Be a team player, maintaining a friendly, engaging, and positive attitude
  • Support the maintenance of store standards, product placements, and stockroom
What We Offer

We offer a generous staff discount scheme, holiday entitlement, company contribution pension, access to the Pavers Foundation, and access to wellbeing and financial support through RetailTRUST.

Requirements

You will need good communication skills, a positive attitude, and the ability to work well in a team. Previous experience in a sales or customer service role is desirable, but not essential.

We will provide full training and support to ensure your success in this role.

", "lang_code": "en-US"}

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