Customer Support Representative

3 weeks ago


Coatbridge, North Lanarkshire, United Kingdom ENGINEERINGUK Full time

About the role

Availability Window
Our colleague rate of pay starts from £12.00 per hour. Our Phone Shop colleague rate of pay starts from £12.00 per hour.

It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week.

We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be.

As a colleague in one of our stores, you will help to serve our shoppers better every day.

Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.You will be responsible for
  • Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in good working order and available for customers, listening for and acting on customer feedback.
  • Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
  • A passion for human connection
  • The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success
  • To be at work on time, well presented and ready to be a brand ambassador
What's in it for you
  • Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
  • Request flexible working from day one
  • Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
  • Access to free wellbeing services with a range of resources to support your mind, body, and life
  • Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
  • Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
  • Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
  • Uniform provided and policies to support you for all of life's moments, big and small
  • Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Our company is proud to have been accredited Disability Confident Leader. We're committed to providing a fully inclusive and accessible recruitment process.

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