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1 month ago
This role involves working with a well-established design and research team to enhance products used by over a million customers. You will have a significant amount of autonomy to collaborate with the research team and delve into the inner workings of these products to find solutions.
Key Responsibilities- Proficient in both quantitative and qualitative user research methodologies, with a strong understanding of user behaviors and preferences in digital product contexts.
- Well-versed in remote research methodologies, utilizing platforms like Maze and SurveyMonkey for surveys and remote user testing.
- Capable of planning and managing participant recruitment processes, recommending suitable tools, and maintaining organized research repositories.
- Familiarity with design and collaboration tools including Figma, Figjam, Miro, Jira, and Confluence facilitates seamless collaboration within teams.
- Proficient in coaching and guiding team members to conduct effective user research and apply industry best practices.
- Skilled in planning and facilitating engaging research workshops to gather insights collaboratively.
- Independently design comprehensive research strategies and translate findings into actionable recommendations to enhance the user experience.
- Actively influence the quality of research and design outcomes, fostering effective collaboration across disciplines to optimize the customer journey.
- Skilled in utilizing web analytics tools such as Google Analytics, PowerBI, Pendo, and Hotjar to derive actionable insights.
You will be based out of Manchester city centre offices with a hybrid model - 4 days in the office, 1 day working from home.