Italian Customer Service Representative

15 hours ago


SouthendonSea, Southend-on-Sea, United Kingdom Ventrica Full time

Italian Customer Service Advisor

Ventrica is seeking a highly skilled and experienced Italian Customer Service Advisor to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients.

Key Responsibilities:

  • Provide first-class customer service to our clients via phone, email, and social media
  • Work proactively to resolve customer queries and issues in a timely and efficient manner
  • Act as a brand ambassador for our clients, promoting their products and services
  • Develop and maintain strong relationships with our clients and their customers
  • Stay up-to-date with product knowledge and industry trends to provide expert advice to customers

Requirements:

  • Fluent Italian language skills (verbal and written)
  • C2 level of English language skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience in a customer-facing role, preferably in a call center or customer service environment

Working Hours:

  • Full-time position, 40 hours per week
  • Core working hours between 09:00-18:00 Monday to Friday (and between 09:00-01:00 Monday to Saturday during peak periods)

Contract Length:

  • Fixed-term contract, starting on a specified date until a specified date


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