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Cluster Operations Manager

2 months ago

London, Greater London, United Kingdom Unite Students Full time

Unlock Your Leadership Potential

Are you a driven and authentic leader looking to develop your skills in a dynamic and growing sector? Unite Students, a progressive FTSE100 company, is seeking talented individuals to join our Customer Operations team as Designate General Managers.

As a key member of our team, you will be responsible for executing national and regional strategies within London, working closely with the Regional General Manager and Head of Operations. You may be assigned a cluster of properties to support other General Managers in areas like Facilities, Housekeeping, and Student Experience.

Your key responsibilities will include:

  • Identifying and understanding short-term and operational demands, while delivering longer-term and strategic priorities for your cluster of properties.
  • Developing novel strategies to deliver against local and organisational priorities.
  • Building and leading high-performing, engaged, and motivated teams with a sense of belonging and community.
  • Creating a customer-focused, safe, secure, and inclusive culture for all.
  • Advocating, communicating, and delivering changes in working practices that support local and organisational success.
  • Understanding and analysing complex business issues, and making effective business decisions.
  • Adapting your style to inspire, engage, and motivate others in varying situations.
  • Building effective and collaborative relationships at all organisational levels.
  • Having flexibility in location, as you may work across a selection of our London properties.

We offer a market-competitive salary and benefits package, a personalised leadership development programme, and an opportunity to grow your skills in a supportive and collaborative environment.

This role will be based in our London Division, and you will work alongside property teams to drive continuous improvement within operations, including lean implementation and fostering employee involvement.