Parking Enforcement Officer
2 weeks ago
About the Role:
The Parking Administrator will provide administrative support to the parking service, working as part of a small team to deliver parking enforcement and permit arrangements. This will involve being the first point of contact for customers, responding to challenges and representations, and preparing correspondence for appeal hearings.
Key Responsibilities:
- Investigate and respond to customer queries and challenges in line with council procedures.
- Process queries and reconcile payments in respect of penalty charge notices and resident parking permit queries.
- Provide advice to customers on parking-related matters, including taking telephone calls and responding to emails.
- Work flexibly and under pressure to meet tight deadlines with minimum supervision.
- Produce work to a consistently high standard.
About You:
To be successful in this role, you will have:
- NVQ Level 3 (or NVQ 2 plus willingness to undertake Level 3) in Business and Administration or equivalent qualification.
- Experience of administration and/or financial processes.
- Experience of working with the public, particularly dealing with irate or distressed customers by phone or in person.
- Ability to work flexibly and under pressure in order to meet tight deadlines with minimum supervision.
- Ability to produce work to a consistently high standard.
Equality, Diversity and Inclusion:
We are committed to equality, diversity and inclusion in our workforce and welcome applications from candidates from diverse backgrounds.
Flexible Working:
We are keen to support employees to balance their working life with other commitments. We will consider flexible working arrangements, including part-time hours, compressed hours, flexible start and finish times, and home/remote working, where possible.
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