Parking Enforcement Officer

3 weeks ago


Leicestershire, United Kingdom Leicestershire County Council Full time
About the Role

The Parking Administrator will provide administrative support to the parking services team, working as part of a small team to provide parking enforcement and permit arrangements. This will involve being the first point of contact for customers, investigating and responding to challenges and representations, and preparing and producing correspondence for appeal hearings.

Key Responsibilities
  • Investigate and respond to customer queries and challenges in a timely and professional manner.
  • Prepare and produce correspondence for appeal hearings, including letters and reports.
  • Process queries and reconcile payments in respect of penalty charge notices and resident parking permit queries.
  • Provide administrative support to the parking services team, including data entry and record-keeping.
  • Work flexibly and under pressure to meet tight deadlines with minimum supervision.
About You

To be successful in this role, you will need to have:

  • NVQ Level 3 (or NVQ 2 plus willingness to undertake Level 3) in Business and Administration or equivalent qualification.
  • Experience of administration and/or financial processes.
  • Experience of working with the public, particularly dealing with irate or distressed customers by phone or in person.
  • Ability to work flexibly and under pressure in order to meet tight deadlines with minimum supervision.
  • Ability to produce work to a consistently high standard.
What We Offer

Leicestershire County Council is committed to providing a supportive and inclusive work environment. We offer a range of benefits, including:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team.
  • Access to training and development opportunities.
  • A flexible working environment that supports work-life balance.
How to Apply

If you are interested in this role, please submit your application by [insert closing date]. We look forward to hearing from you.



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