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Front Office Assistant Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time
Front Office Assistant Manager

We are seeking a highly motivated and organized individual to join our Front Office team at KE Hotels (Newcastle). As a Front Office Assistant Manager, you will play a key role in ensuring the smooth operation of our hotel's front desk and providing exceptional customer service to our guests.

Key Responsibilities:

  • Provide a warm and welcoming experience for guests upon arrival and departure.
  • Deal with guests promptly and efficiently, adhering to company standards for check-in and check-out procedures.
  • Assist with guest reviews and updates as necessary.
  • Ensure the safety and security of guests and hotel property.
  • Support department heads in maintaining service standard excellence.
  • Handle cash and credit transactions accurately and efficiently.
  • Be flexible and willing to assist colleagues with ad-hoc duties as needed.
  • Deal with emergency situations, such as fires, downtime, accidents, or system failures.
  • Complete Duty Management duties, including lobby management, Concierge, and Front Desk Area responsibilities.
  • Address guest queries and complaints in a satisfactory manner.
  • Represent the hotel industry and IHG hotel brand as an ambassador.

Requirements:

  • Positive attitude and demeanor.
  • Confident and professional telephone manner.
  • Flexibility and ability to work in a fast-paced environment.
  • Problem-solving skills and good initiative.
  • Experience working in a customer-facing environment, preferably in hospitality.
  • Excellent communication skills and computer proficiency (Opera PMS).
  • Attention to detail and high motivation.

Benefits:

  • IHG staff rates.
  • Uniform and complimentary on-site parking.
  • Complimentary on-site gym.
  • Upselling opportunities.
  • Pension Scheme and Sales Incentives.

Working Hours:

  • Five 8-hour shifts per week, including evenings and weekends.