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Front Office Team Member

4 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom KE Hotels (Newcastle) Full time

We are seeking a highly motivated and organized individual to join our Front Office team at KE Hotels (Newcastle).

Key Responsibilities:

·

Provide exceptional customer service to guests, ensuring a warm and welcoming experience.

·

Manage check-in and check-out procedures, handling cash and credit transactions with accuracy and efficiency.

·

Assist with reviews and updates, ensuring the safety and security of guests and hotel property.

·

Support department heads in maintaining service standard excellence, handling ad-hoc duties as needed.

·

Coordinate with colleagues to resolve guest queries and complaints, ensuring a satisfactory outcome.

·

Act as an ambassador for the hotel industry and the IHG hotel brand, promoting a positive image and reputation.

Requirements:

·

Positive demeanour and confident, calm, and professional telephone manner.

·

Flexibility and problem-solving skills, with the ability to work well under pressure.

·

Excellent communication skills and computer proficiency (Opera PMS).

·

Attention to detail and a high level of motivation and enthusiasm.

Benefits:

·

IHG staff rates and uniform.

·

Complimentary on-site parking and gym.

·

Upselling opportunities and pension scheme.

·

Sales incentives and a supportive team environment.

Working Hours:

·

Five 8-hour shifts per week, including evenings and weekends.