Strategic Account Manager
4 weeks ago
Job Type: Permanent
Job Description:
We are seeking a highly skilled Key Account Manager to join our team at Willcox Matthews Ltd. As a Key Account Manager, you will be responsible for managing and expanding relationships with strategically important multinational accounts.
Key Responsibilities:
* Serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction.
* Oversee the onboarding process for new accounts, ensuring a smooth and efficient transition.
* Collaborate with internal teams to deliver technical support tailored to the specific needs of each customer.
* Develop accurate revenue forecasts for assigned accounts, based on market analysis and customer insights.
* Identify opportunities for account growth and develop strategies to achieve sales targets.
* Create and execute account plans, including goals, strategies, and action plans.
* Propose and implement strategies to expand account revenue, including upselling and cross-selling of products and services.
* Create and execute strategic account plans that align with both customer objectives and company goals.
* Gather and analyze account-specific insights to drive decision-making and tailor strategies.
* Review and negotiate pricing and contract terms with customers, ensuring competitiveness and profitability.
* Manage contract renewals and amendments, working closely with legal and finance teams.
* Gather and act on customer feedback to continuously improve service delivery and customer satisfaction.
About Us:
Willcox Matthews Ltd acts as an employment business for permanent and contract roles. By completing the application process, you agree to the terms outlined in our Privacy Notice and that Willcox Matthews Ltd may contact you in connection with your application in relation to Willcox Matthews providing you with work-finding services. Our Privacy Notice can be viewed under the privacy tab on our website.
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