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Strategic Account Manager
1 month ago
The Key Account Manager (KAM) is responsible for managing and expanding relationships with strategically important multinational accounts. This role focuses on delivering exceptional customer service, driving revenue growth, and ensuring the successful onboarding and retention of key accounts.
Key Responsibilities:
- Serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction.
- Oversee the onboarding process for new accounts, ensuring a smooth and efficient transition.
- Collaborate with internal teams to deliver technical support tailored to the specific needs of each customer.
Account Planning & Insight:
- Create and execute strategic account plans that align with both customer objectives and company goals.
- Gather and analyse account-specific insights to drive decision-making and tailor strategies.
Pricing & Contract Review and Renewals:
- Review and negotiate pricing and contract terms with customers, ensuring competitiveness and profitability.
- Manage contract renewals and amendments, working closely with legal and finance teams.
Customer Support and Satisfaction:
- Gather and act on customer feedback to continuously improve service delivery and customer satisfaction.
Requirements:
- Bachelor's degree in Business, Sales, Marketing, Engineering, or related field.
- 8+ years of experience in Key Account Management or Sales, in manufacturing, ideally with an OEM or Tier 1 supplier, in investment casting or a relatable field in the metals processing industry.
- Proven ability to build and maintain strong relationships with multinational accounts.
- Strong sales skills with a history of achieving revenue growth through upselling, cross-selling, and strategic account management.
- Experience in contract negotiation and pricing, ensuring competitiveness and profitability.
- Proficiency in CRM software and strong MS Office skills for reporting and presentations.
- Strong market analysis and forecasting abilities to adjust strategies based on customer insights and trends.
- Customer-centric approach with a focus on delivering exceptional service and driving customer retention