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Customer Experience Manager
2 months ago
About the Role
Crest Nicholson PLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Manager. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and shaping our service standards.
Key Responsibilities
- Develop and maintain strong relationships with customers to ensure they feel valued and supported throughout their homebuying journey.
- Provide exceptional customer service by responding to customer inquiries, resolving issues, and providing solutions that meet their needs.
- Collaborate with internal teams to ensure seamless communication and coordination throughout the customer's journey.
- Stay up-to-date with build progress by attending development team meetings and staying informed about project updates.
- Accompany customers during site visits to ensure they are satisfied with their home's construction and address any concerns they may have.
- Provide customers with information about their home's features, benefits, and maintenance requirements.
- Visit customers after they have moved in to ensure they are satisfied with their new home and address any issues that may have arisen.
Requirements
- Experience in a customer-facing role within a service industry, preferably in the homebuilding sector.
- Excellent communication and interpersonal skills to build strong relationships with customers and internal stakeholders.
- Ability to work independently and make key decisions to resolve customer issues.
- Knowledge of the homebuilding industry is desirable but not essential, as training will be provided.
- Attention to detail and a passion for delivering exceptional customer experiences.
About Crest Nicholson PLC
Crest Nicholson PLC is a leading developer of quality homes and thriving, sustainable communities. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.
Benefits and Package
- Competitive salaries and bonus schemes
- Company car/allowance
- Share save Scheme
- Private pension
- Private healthcare and cash plan options
- 28 days' annual leave
- Retail discounts
