Customer Service Representative
1 month ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Colleague at our Colne Market St Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.
Availability Window
Our store operates 7 days a week, and we require our Colleagues to be available to work a variety of shifts, including mornings, afternoons, and evenings. We offer a range of benefits, including a competitive hourly rate, opportunities for career progression, and a comprehensive training program.
Key Responsibilities
- Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
- Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
- Maintain a high level of product knowledge, advising customers on products and services and making recommendations to meet their needs.
- Contribute to the visual merchandising of the store, ensuring that products are displayed in an attractive and appealing manner.
- Participate in stock management, including receiving and processing deliveries, and maintaining accurate stock levels.
- Work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines.
- Adhere to company policies and procedures, including health and safety guidelines and data protection regulations.
What We Offer
- A competitive hourly rate, starting at £12.02, with opportunities for progression and increased earnings.
- A comprehensive training program, including on-the-job training and ongoing development opportunities.
- A range of benefits, including holiday pay, pension scheme, and life insurance.
- The opportunity to work in a dynamic and supportive team environment, with opportunities for career progression and professional development.
- A fun and inclusive work environment, with regular social events and team-building activities.
Requirements
- A passion for delivering exceptional customer service and a commitment to providing a high level of customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Able to work flexibly, including evenings and weekends, and be available to work a variety of shifts.
- Able to maintain a high level of product knowledge and provide accurate information to customers.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].
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