Customer Service Representative

1 month ago


Colne, Lancashire, United Kingdom Tesco Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Colleague at our Colne Market St Express store. As a Colleague, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.

Availability Window

Our store operates 7 days a week, and we require our Colleagues to be available to work a variety of shifts, including mornings, afternoons, and evenings. We offer a range of benefits, including a competitive hourly rate, opportunities for career progression, and a comprehensive training program.

Key Responsibilities

  • Provide exceptional customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Maintain a high level of product knowledge, advising customers on products and services and making recommendations to meet their needs.
  • Contribute to the visual merchandising of the store, ensuring that products are displayed in an attractive and appealing manner.
  • Participate in stock management, including receiving and processing deliveries, and maintaining accurate stock levels.
  • Work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines.
  • Adhere to company policies and procedures, including health and safety guidelines and data protection regulations.

What We Offer

  • A competitive hourly rate, starting at £12.02, with opportunities for progression and increased earnings.
  • A comprehensive training program, including on-the-job training and ongoing development opportunities.
  • A range of benefits, including holiday pay, pension scheme, and life insurance.
  • The opportunity to work in a dynamic and supportive team environment, with opportunities for career progression and professional development.
  • A fun and inclusive work environment, with regular social events and team-building activities.

Requirements

  • A passion for delivering exceptional customer service and a commitment to providing a high level of customer satisfaction.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Able to work flexibly, including evenings and weekends, and be available to work a variety of shifts.
  • Able to maintain a high level of product knowledge and provide accurate information to customers.
  • Able to work effectively in a fast-paced environment, prioritizing tasks and managing time to meet deadlines.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you. Please submit your application, including your CV and a cover letter, to [insert contact information].



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