Customer Service Representative

4 weeks ago


Colne, Lancashire, United Kingdom Pavers Shoes Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Colne. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our products.

Key Responsibilities
  • Provide outstanding customer service and ensure a positive shopping experience for all customers
  • Advise customers on shoe care and accessories to complement their needs, achieving daily KPIs
  • Work collaboratively with the sales team to maintain a friendly, engaging, and positive store environment
  • Support the maintenance of store standards, product placements, and stockroom
What We Offer
  • A competitive hourly rate of £11.70 (21+), £9.60 (18-20), and £7.85 (16-17)
  • Opportunities for career progression and professional development
  • A generous staff discount scheme, which can be shared with family and friends
  • Holiday entitlement, which increases with service
  • Company contribution pension
  • Access to the Pavers Foundation and RetailTRUST
Requirements
  • Good availability for weekend and weekday working
  • Previous experience in sales, customer care, or a related field (not essential)
  • Excellent communication and interpersonal skills
  • A 'can-do' attitude and passion for delivering exceptional customer service


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