Document Production and Workflow Specialist

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom myGwork Full time
Job Title: Document Production and Workflow Specialist
Description:
This is a unique opportunity to work as a Document Production and Workflow Specialist for Clifford Chance, a leading international law firm. The successful candidate will be responsible for coordinating and supervising workflow for GBS DP teams in London, Delhi, Hyderabad, and Newcastle, ensuring efficient and accurate delivery of services. Key responsibilities include leading workflow, providing first-level support to clients and teams, and collaborating with colleagues across GBS locations.

Key Responsibilities:

  • Workflow and Administration:

    • Operational coordination and supervision of workflow and utilization of workflow application (Elevate)
    • Working seamlessly with the Firm's document management system, iManage, for document retrieval and return to system
    • Leading with the management of estimating, deadlines, capacity planning, and allocating to document production specialists

  • Client Services:

    • Deliver exceptional customer service
    • Leading as first point of contact on client communications (queries, logging jobs and projects/work, monitoring progress of projects/work)
    • Understanding of work and projects to ensure accurate prioritization and judgment, where applicable

  • Teamwork:

    • Establish and maintain effective communication with all colleagues across GBS
    • Collaborate with other service centers (e.g., Design, VAs, and Print Services)



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