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Duty Manager

4 weeks ago


London, Greater London, United Kingdom Hyde Full time

Job Title: Duty Manager - Front Office Operations

About the Role:

We're seeking a highly skilled Duty Manager to oversee the day-to-day running of our Front Office operations at Hyde London City. As the go-to person for the team in the absence of senior management, you will be responsible for providing a naturally friendly, helpful, and responsive level of service to our guests.

Key Responsibilities:

  • Lead and inspire the reception team to create a memorable, effortless Hyde experience for our guests.
  • Manage and resolve any guest complaints, concerns, or emergencies that may arise during the shift.
  • Ensure we're rocking the perfect rates, keeping overbooking in tune, and working with the team to fill our stage with a buzzing crowd.
  • Keep detailed records of who's staying with us, any incidents, and other important information.
  • Know your stuff when it comes to health and safety rules.
  • Be part of the hotel crisis and fire teams and know all the drill.
  • Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

Requirements:

  • You have experience in a similar role, or as a Supervisor looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
  • If you're familiar with Opera or a similar front desk operating system and understand GDS, that would be a big advantage.
  • You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required, on a 4 on 4 off shift pattern.
  • Your humble and open to ideas. We leave our egos at the door and help get it done.
  • You're up for doing things differently and trying (almost) everything once.
  • You want to be part of something bigger and have fun along the way.

What's in it for you:

  • Opportunity to take part in an amazing opening team, Hyde is doing it differently.
  • 28 days holidays (inclusive of bank holidays), pension and life insurance.
  • A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
  • Treat yourself with lots of retail & hospitality perks through our partners.
  • Enjoy an experience stay at Hyde and a meal for two after your discovery period.
  • Goes without saying, but we'll feed you during your shift.
  • Extra time off to volunteer with one of our partner charities
  • Cycle to work scheme
  • The chance to make your mark in a fast-growing Brand
  • Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
  • Excellent discounts across the entire Ennismore family of brands.

Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.