Duty Manager

6 days ago

City of London, Greater London, United Kingdom OB Capital Ltd Full time
Duty Manager Job Description

OB Capital Ltd is seeking a highly skilled Duty Manager to oversee the day-to-day operations of our Front Office team at Hyde London City. As a key member of our team, you will be responsible for providing exceptional customer service, managing guest complaints, and ensuring the smooth operation of our Front Desk.

Key Responsibilities:

  • Lead and inspire the reception team to deliver a memorable and effortless guest experience.
  • Manage and resolve guest complaints, concerns, or emergencies in a professional and courteous manner.
  • Collaborate with the team to achieve business success by ensuring optimal rates, minimizing overbooking, and maintaining a high level of occupancy.
  • Maintain accurate records of guest information, incidents, and other important details.
  • Ensure compliance with health and safety regulations and participate in crisis and fire team training.
  • Communicate effectively with other departments and staff to ensure seamless operations and guest satisfaction.

Requirements:

  • Proven experience in a similar role or as a Supervisor with a track record of excellence in Front Office operations and procedures.
  • Familiarity with Opera or similar front desk operating systems and GDS is a significant advantage.
  • Ability to work flexible shift patterns, including weekdays and weekends, on a 4 on 4 off shift pattern.
  • Strong leadership and communication skills, with a humble and open-minded approach to collaboration and innovation.
  • Commitment to delivering exceptional guest experiences and contributing to a dynamic and fast-growing brand.

What We Offer:

  • Opportunity to join an exciting opening team and be part of a unique brand experience.
  • Competitive salary and benefits package, including 28 days holiday, pension, and life insurance.
  • Health cash plan and access to wellness programs to support physical and mental wellbeing.
  • Treats and rewards through our partner network.
  • Experience stay and meal for two after the discovery period.
  • Flexible working hours and opportunities for professional growth and development.

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