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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.
Key Responsibilities- Deliver exceptional customer service to ensure customer satisfaction and loyalty
- Advise customers on shoe care and accessories to complement their needs
- Meet or exceed daily sales targets and KPIs
- Be self-aware, able to question, learn, and take responsibility for yourself
- Be a team player, maintaining a friendly, engaging, and positive attitude
- Support the maintenance of store standards, product placements, and stockroom
To be successful in this role, you will need:
- Previous experience in a sales or customer service environment
- Good availability, including weekends and weekdays
- A positive attitude, passion for great customer service, and a can-do approach
- Ability to work in a fast-paced and dynamic environment
We offer a competitive hourly rate, generous staff discount scheme, holiday entitlement, company contribution pension, and access to wellbeing and financial support through RetailTRUST.
About UsWe are a successful, family-run business with over 50 years of trading experience. We have over 190 stores across the UK and Ireland and own several brands. We are committed to providing great jobs in a supportive family environment for our people, and we believe that by looking after our colleagues, we can provide the best service to our customers.
