Sales and Customer Service Representative

7 days ago


Ambleside, Cumbria, United Kingdom Outdoor and Cycle Concepts Full time

Are you passionate about delivering exceptional customer service and working in a dynamic retail environment? We're looking for a Sales Assistant - Customer Advisor to join our team at Cotswold Outdoor, part of the Outdoor and Cycle Concepts group.

Key Responsibilities:

  • Provide a premium and inclusive shopping experience by connecting with customers to understand their specific needs and wants
  • Model the company values, taking pride in the store, and working collectively to create an outstanding customer experience
  • Participate in training opportunities to develop and maintain product knowledge and build on existing skills
  • Maintain an excellent shopping and working environment by adhering to shop and stockroom standards
  • Identify opportunities for add-on sales

Requirements:

  • A passion for providing excellent customer service
  • Great communication skills
  • Strong organisational skills with the ability to multi-task
  • A willingness to learn about all things outdoors

What We Offer:

  • Base salary of £11.44 per hour (£9.27 for under 21's)
  • Bonus of up to £750 per annum (in proportion with hours worked)
  • 40-60% discount across our range of products
  • Up to 33 days holiday (in proportion with hours worked) with the option to purchase additional holiday
  • Company pension scheme
  • Access to Perkbox, allowing you to save money all year round

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