Customer Service Representative

2 months ago


Ambleside, Cumbria, United Kingdom Outdoor and Cycle Concepts Full time

Unlock Your Potential as a Sales Assistant – Customer Advisor

Are you passionate about delivering exceptional customer experiences and working in a dynamic retail environment? Do you have a keen eye for detail and a passion for the outdoors?

As a Sales Assistant – Customer Advisor with Outdoor and Cycle Concepts, you'll play a vital role in supporting our customers in achieving their outdoor pursuits. You'll work closely with our team to create a premium shopping experience, providing expert advice and guidance to help customers find the perfect products for their needs.

Key Responsibilities:

  • Provide exceptional customer service, responding to customer inquiries and resolving any issues in a timely and professional manner
  • Develop and maintain product knowledge, staying up-to-date on the latest outdoor gear and trends
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Contribute to maintaining a clean and organized store environment, adhering to company standards
  • Identify opportunities to upsell and cross-sell products, enhancing the customer experience and driving revenue growth

What We Offer:

  • A competitive hourly rate of £11.44 per hour (£9.27 for under 21's)
  • A bonus scheme, offering up to £750 per annum (in proportion with hours worked)
  • A comprehensive benefits package, including 40-60% discount across our range of products, up to 33 days holiday (in proportion with hours worked), and access to Perkbox
  • Ongoing training and development opportunities, helping you to grow and succeed in your role

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
  • A passion for the outdoors and a willingness to learn about our products and services
  • Strong organizational skills, with the ability to multitask and prioritize tasks effectively


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