Senior Care Services Manager

2 weeks ago

Polegate, East Sussex, United Kingdom Home Instead Full time

Job Title: Senior Care Services Manager

We are seeking a dedicated and experienced Senior Care Services Manager to lead our team and ensure the highest quality of care for our clients. The successful candidate will be responsible for the day-to-day management of our domiciliary care services, ensuring compliance with all regulatory requirements and maintaining our outstanding rating.

Key Responsibilities:

  • Accountable for driving the overall growth of the business.
  • Oversee the delivery of high-quality, person-centred care to all clients.
  • Ensure compliance with CQC regulations and other relevant legislation.
  • Develop and implement care plans that meet the individual needs of clients.
  • Recruit, train, and manage care staff, fostering a positive and supportive team environment.
  • Conduct regular staff supervisions and appraisals to maintain high performance standards.
  • Liaise with clients, families, and healthcare professionals to ensure effective communication and continuity of care.
  • Monitor and manage budgets, ensuring financial efficiency without compromising on care quality.
  • Lead by example, promoting a culture of excellence, respect, and compassion within the team.
  • Handle any complaints or incidents, ensuring they are resolved promptly and effectively.
  • Continuously assess and improve service delivery, implementing best practices and innovations in care.

Requirements:

  • Minimum of 3 years' experience in a managerial role within domiciliary care registered with the Care Quality Commission (CQC).
  • Relevant qualifications in Health and Social Care (e.g., NVQ Level 5 in Leadership and Management in Health and Social Care).
  • Strong knowledge of CQC regulations and other relevant legislation.
  • Excellent communication, leadership, and organisational skills.
  • Ability to work under pressure and manage multiple priorities.
  • Compassionate, patient, and dedicated to providing high-quality care.
  • Full UK driving licence.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive training and development opportunities.
  • Supportive and collaborative work environment.
  • Opportunities for career advancement within a growing company.
  • Company pension scheme.
  • Health and wellbeing support.

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