Senior Care Operations Manager

2 months ago


Polegate, East Sussex, United Kingdom Home Instead Full time

About the Role

We are seeking a highly experienced and skilled Registered Care Manager to lead our team and drive the growth of our domiciliary care services. As a key member of our management team, you will be responsible for ensuring the highest quality of care for our clients while also overseeing the day-to-day management of our services.

Key Responsibilities:

  • Develop and implement care plans that meet the individual needs of clients, ensuring compliance with CQC regulations and other relevant legislation.
  • Recruit, train, and manage care staff, fostering a positive and supportive team environment.
  • Conduct regular staff supervisions and appraisals to maintain high performance standards.
  • Liaise with clients, families, and healthcare professionals to ensure effective communication and continuity of care.
  • Monitor and manage budgets, ensuring financial efficiency without compromising on care quality.
  • Lead by example, promoting a culture of excellence, respect, and compassion within the team.
  • Handle any complaints or incidents, ensuring they are resolved promptly and effectively.
  • Continuously assess and improve service delivery, implementing best practices and innovations in care.

Requirements:

  • Minimum of 3 years' experience in a managerial role within domiciliary care registered with the CQC.
  • Relevant qualifications in Health and Social Care (e.g., NVQ Level 5 in Leadership and Management in Health and Social Care).
  • Strong knowledge of CQC regulations and other relevant legislation.
  • Excellent communication, leadership, and organisational skills.
  • Ability to work under pressure and manage multiple priorities.
  • Compassionate, patient, and dedicated to providing high-quality care.

About Us

Home Instead is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to providing outstanding care to our clients. If you are a motivated and experienced care professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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