Contract Support Professional

4 days ago


London, Greater London, United Kingdom Dalkia Full time

Job Title: Contract Support Professional

About the Role:

We are seeking a highly skilled Contract Support Professional to join our team at Dalkia. As a key member of our leadership team, you will be responsible for managing and providing leadership to the contract support team.

The successful candidate will have exceptional customer service skills, experience in a fast-paced environment, and excellent communication skills. You will work closely with the contract managers to ensure external and internal KPI's are achieved and delivered to a high standard.

You will be responsible for:

  • Managing the contract support team to ensure exceptional customer service and contract delivery.
  • Encouraging continuous improvement and better ways of working to drive efficiencies, utilisation and performance.
  • Effectively handling customer queries and service requests via all means of communication.
  • Creating, updating and managing reports, spreadsheets and schedules as required by the management team.
  • Servicing the Helpdesk Team by working with colleagues to maintain cover at all times.
  • Producing high-quality documentation from supporting systems within the required timescales.

The salary for this role is approximately £45,000-£55,000 per annum, depending on experience.



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