Regional Operations Manager

4 days ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Integral UK Ltd Full time
Job Description

Job Title: Regional Operations Manager - FM

Job Summary:

We are seeking an experienced Regional Operations Manager to join our team at Integral UK Ltd. The successful candidate will be responsible for driving performance and achieving operational excellence within our business unit.

Main Responsibilities:

  • Performance Management: Leverage existing IT platforms and reporting to improve productivity, efficiency, and overall performance.
  • Compliance and Safety: Work with, promote, and ensure compliance within the business unit with Health, Safety, and Environmental policies and procedures.
  • Statutory and Mandatory Inspections: Ensure all statutory, mandatory, and routine inspections are completed in accordance with the annual maintenance programme and in accordance with the KPIs.
  • Operational Procedures: Ensure company standard operational procedures are always implemented and adhered to within your regional business unit.
  • Customer Satisfaction: Establish and maintain consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met within the region.
  • Quality Assurance: Ensure Quality assurance procedures are adhered to, and any new policies, procedures, and change processes agreed are implemented to improve operational performance in a timely manner.
  • Health and Safety: Pro-actively manage H&S, through ensuring we provide a safe working environment, engendering & maintaining a safety driven culture, ensuring all legislative & company policies, processes, and procedures are adhered to.
  • Change Management: Act as role model and champion of the new ways of working.
  • Stakeholder Management: Ability to build positive relationships with internal stakeholders to speedily resolve day-to-day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships within Integral and wider JLL family.
  • Regional Performance: Ensuring full understanding of regional performance requirements within the business unit.
  • Data Management: Management and ability to utilize data and MI to meet changing business or operational circumstances.
  • Reporting: Ensuring that Incident, Operational, and Financial Management Reports are submitted in the agreed format, on a timely basis and in line with the reporting dates and Contract requirements.
  • Audits: Accountable for ensuring all appropriate audits are undertaken by you and your team on a regular basis and feedback is acted upon promptly and effectively.
  • Energy and Sustainability: Take the lead on all Energy/Sustainability issues for the contracts under their control ensuring pain/gain is managed, reporting is compliant, and carbon reduction plans are in place and managed where appropriate.
  • Toolbox Talks: Oversee and ensure that engineers Toolbox Talks to a high standard are completed, to include operational procedures and contract information.
  • Employee Engagement: Ensure that regular listening sessions and employee forums are held to gain relevant feedback to implement improvements and resolve any concerns to increase employee engagement.
  • Contract and Engineering Support: General support and best practice advice concerning any contract and engineering issues particularly during tender/bids.
  • Technical Support: Ensure technical support and infrastructure is always maintained appropriately to preserve effective and efficient performance levels.
  • Leadership and Development:
  • Team Management: Lead your team with a 'drive for change' attitude and role modelling our Leadership Capabilities.
  • Personal Development: Continue to innovate, share best practice, and adopt different ways of working through technology and MI.
  • One-to-One Meetings: Conduct regular one-to-one meetings and annual appraisal/review of all direct reports.
  • Coaching and Development: Provide support and coaching for direct reports.
  • Objectives and Succession Planning: Manage objectives, forming Personal Development and succession plans for your team, fully utilising people management processes such as Appraisal Process and Talent Management.
  • Stakeholder Relationships: Establish and maintain strong professional relationships with key stakeholders right across the business to ensure guidelines are being followed and any non-compliance is dealt with at the time or escalated.
  • P&L and Commercial Matters: Management of P&L and commercial matters for the region.
  • Brand and Image: Maintaining the image and brand of Integral.
  • Divisional Director Support: Advise and support the Divisional Director.

Essential Qualifications and Experience:

  • Education: Educated to degree standard or minimum 5 years relevant experience.
  • Knowledge: Knowledge of Mechanical and Electrical engineering maintenance sector.
  • Performance Management: Proven track record of managing performance to set of KPIs within a region business unit.
  • Logistical and Operational Planning: Knowledge of logistical and operational planning.
  • Change Management: Experience of driving change and organisational transformation.
  • Industry Qualifications: Industry relevant qualifications.
  • Hard FM Qualification: A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable.
  • Facilities Management Experience: Proven Facilities Management Experience achieved at a similar level with extensive experience in Facilities Management.
  • Customer Service Experience: Excellent Customer Service experience preferably with a Customer Services Qualification or equivalent desirable.
  • M&E or Fabric Disciplines: Competent working knowledge of M&E or Fabric disciplines.
  • Computer Literacy: Computer literate Word, Excel, Outlook.

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