Regional Operations Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Integral UK Ltd Full time

Job Summary

We are seeking a highly skilled Regional Operations Manager - FM to join our team at Integral UK Ltd. As a key member of our operations team, you will be responsible for driving performance and achieving operational excellence within our business unit.

Main Responsibilities

  • Leverage existing IT platforms and reporting to improve productivity, efficiency, and overall performance.
  • Ensure compliance with Health, Safety, and Environmental policies and procedures within the business unit.
  • Manage statutory, mandatory, and routine inspections in accordance with the annual maintenance programme and KPIs.
  • Implement and adhere to company standard operational procedures within the regional business unit.
  • Establish and maintain consistent operational performance in line with KPIs and service levels to ensure customer satisfaction and contract measures are met.
  • Ensure Quality assurance procedures are adhered to, and implement new policies, procedures, and change processes to improve operational performance.
  • Proactively manage H&S by ensuring a safe working environment and maintaining a safety-driven culture.
  • Act as a role model and champion of new ways of working.
  • Build positive relationships with internal stakeholders to resolve day-to-day operational problems and identify opportunities for increasing profitable business.
  • Manage and utilize data and MI to meet changing business or operational circumstances.
  • Submit Incident, Operational, and Financial Management Reports in the agreed format, on a timely basis, and in line with reporting dates and Contract requirements.
  • Accountable for ensuring all appropriate audits are undertaken by you and your team on a regular basis and feedback is acted upon promptly and effectively.
  • Take the lead on all Energy/Sustainability issues for the contracts under your control, ensuring pain/gain is managed, reporting is compliant, and carbon reduction plans are in place and managed where appropriate.
  • Oversee and ensure that engineers' Toolbox Talks are completed to a high standard, including operational procedures and contract information.
  • Ensure regular listening sessions and employee forums are held to gain relevant feedback to implement improvements and resolve any concerns to increase employee engagement.
  • Provide general support and best practice advice concerning any contract and engineering issues, particularly during tender/bids.
  • Ensure technical support and infrastructure is maintained appropriately to preserve effective and efficient performance levels.
  • Lead your team with a 'drive for change' attitude and role model our Leadership Capabilities.
  • Continue to innovate, share best practice, and adopt different ways of working through technology and MI.
  • Conduct regular one-to-one meetings and annual appraisal/review of all direct reports.
  • Provide support and coaching for direct reports.
  • Manage objectives, forming Personal Development and succession plans for your team, fully utilizing people management processes such as Appraisal Process and Talent Management.
  • Establish and maintain strong professional relationships with key stakeholders right across the business to ensure guidelines are being followed and any non-compliance is dealt with at the time or escalated.
  • Manage P&L and commercial matters for the region.
  • Maintain the image and brand of Integral.
  • Advise and support the Divisional Director.

Essential Qualifications/Experience

  • Educated to degree standard or minimum 5 years relevant experience.
  • Knowledge of Mechanical and Electrical engineering maintenance sector.
  • Proven track record of managing performance to a set of KPIs within a regional business unit.
  • Knowledge of logistical and operational planning.
  • Experience of driving change and organisational transformation.
  • Industry relevant qualifications.
  • A formal Hard FM qualification, NEBOSH or IOSH Managing Safely Certified desirable.
  • Proven Facilities Management Experience achieved at a similar level with extensive experience in Facilities Management.
  • Excellent Customer Service experience preferably with a Customer Services Qualification or equivalent desirable.
  • Competent working knowledge of M&E or Fabric disciplines.
  • Computer literate Word, Excel, Outlook.

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