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Housekeeping Operations Manager

2 months ago

London, Greater London, United Kingdom .. Sloane Full time

Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at the prestigious Sloane hotel in Chelsea. As a Housekeeping Supervisor, you will be responsible for maintaining the highest levels of cleanliness and quality standards in our guest rooms and public areas.

Key Responsibilities

  • Inspect guest rooms and public areas to ensure quality standards are met
  • Run sold room reports, verify room status, address discrepancies, prioritize room cleaning, and update the status of departing guest rooms
  • Assist housekeeping management in overseeing daily activities
  • Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments
  • Document and resolve discrepancies with the Front Desk, and manage room assignment changes
  • Communicate issues to the next shift and complete necessary paperwork
  • Support management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees

Requirements

  • Prior experience in a Team Leader or Housekeeping Supervisory role within a 5-star property is highly advantageous
  • Proficient in computer software systems, including Microsoft Office Suite
  • Experience with Guestline or the implementation of a property management system is valued but not mandatory
  • Strong organizational and communication skills are essential, along with the ability to prioritize tasks effectively
  • Exceptional attention to detail
  • Willingness to work weekends and holidays

About Us

We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.

Within one of London's most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.

Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.