IT Support Field Engineer

5 days ago


Ruislip, Greater London, United Kingdom MFK Recruitment Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Field Engineer to join our team at MFK Recruitment. As a Field IT Support Professional, you will be responsible for providing technical support and maintenance services to our clients in the education sector.

Key Responsibilities
  • Troubleshoot and repair hardware and software issues with servers, desktops, laptops, interactive whiteboards, and other equipment.
  • Install and configure hardware and software solutions to meet client needs.
  • Perform routine maintenance tasks to ensure optimal system performance.
  • Provide excellent customer service and communication skills to clients and internal stakeholders.
  • Work independently and as part of a team to achieve goals and objectives.
Requirements
  • Strong knowledge of Active Directory and Group Policy.
  • Experience with troubleshooting network connectivity issues, including wireless.
  • Excellent customer-facing skills and ability to explain technical issues in plain English.
  • Ability to prioritize tasks and work in a logical and methodical manner.
  • Highly motivated and able to use initiative to tackle complex issues.
  • Own transport required for field work.
  • CRB/DBS desirable but will be required (MFK Recruitment will pay for DBS check on commencement of employment).
Desirable Skills
  • Experience with Windows Server 2012R2/2016/2019/2022, Windows 10, 11, and Office 2013/2016/2019/365.
  • Familiarity with managed switches, such as Cisco and HP.


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