E-commerce Management Position
3 weeks ago
Pippa Small Jewellery Ltd is seeking a highly skilled E-commerce Manager to lead the company's online retail operations during a maternity cover period of up to 12 months. This full-time role is based in London, UK and offers an estimated salary of £60,000 - £80,000 per annum.
Key Responsibilities
As an E-commerce Manager, you will be responsible for overseeing the day-to-day operations of our Shopify platform, ensuring seamless functionality and optimal user experience. You will focus on reaching and exceeding e-commerce sales targets by analysing key metrics and identifying opportunities for improvement in traffic, conversion, average order value, and customer retention. Your tasks will also include enhancing the online shopping experience by implementing user-friendly features and promptly resolving any customer service issues. Additionally, you will provide monthly reports on e-commerce performance to the leadership team, coordinate photoshoots, optimise product listings, create and coordinate marketing mailers, content calendar plan ownership, and execute the on-site visual merchandising strategy. You will work closely with production, wholesale, and shopfloor teams to ensure accurate and efficient inventory management.
Required Skills and Qualifications
We are looking for a strong leader with at least 3 years' experience managing/leading digital retail/e-commerce. You should have a solid understanding of Shopify and Mailchimp, as well as experience with analytical tools, pulling data from platforms such as GA4. You should also have an in-depth understanding of retail, e-commerce, and marketing businesses, with a keen eye for detail and passion for quality without compromising deadlines. Proficiency in all key Microsoft Office products (PowerPoint, Excel, Word) is essential, and experience with NetSuite and jewellery industry is desirable. Fluency in English is required.
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