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Product Support Specialist
1 month ago
About the Role
We are seeking a highly skilled Technical Support Engineer to join our team at Teledyne Gas Measurement Instruments. As a Technical Support Engineer, you will be responsible for delivering exceptional technical support to our customers, providing expert guidance on our range of gas instruments.
Key Responsibilities
- Provide top-tier technical support through various channels, including phone, email, and in-person interactions.
- Efficiently diagnose and resolve customer issues, ensuring a high level of satisfaction.
- Collaborate with cross-functional teams to streamline customer issue resolution and improve overall support processes.
- Accurately document interactions and maintain detailed customer records.
- Conduct on-site customer training, with travel up to 30%.
- Audit authorized Teledyne GMI Service Centers to ensure compliance with our standards.
- Develop and deliver comprehensive training on product usage, maintenance, and servicing.
- Take on additional responsibilities as directed by management.
Requirements
- Bachelor's degree in Engineering, Electronics, or a related field.
- Extensive experience working in gas detection or electronic instrumentation.
- Demonstrated ability to support software applications and understand engineering processes.
- Exceptional communication and presentation skills.
- Proven ability to manage multiple tasks and prioritize effectively.
- Previous experience in customer support roles.
- Willingness to travel internationally and domestically, with up to 30% travel.
- Fluency in English; additional languages are a plus.
- High proficiency in IT, especially Microsoft Excel and Adobe InDesign.
- Flexibility to occasionally work late afternoons to support American customers.
About Teledyne
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules, and regulatory orders. Our reputation for honesty, integrity, and high ethics is as important to us as our reputation for making innovative sensing solutions.
