Console Support Specialist

1 week ago


London, Greater London, United Kingdom Gunzilla Games Full time
About Gunzilla Games

Gunzilla Games is a leading independent AAA video game developer and publisher, known for its innovative approach to game development. We are currently seeking a skilled Console Support Specialist to join our team.

Job Description

The ideal candidate will have excellent communication skills, a strong understanding of console environments, and the ability to work independently. As a Console Support Specialist, you will be responsible for assisting console players with inquiries and issues, developing console-friendly support policies and workflows, and monitoring and reporting on common console issues and trends.

Key Responsibilities
  • Assist console players with inquiries and issues via chat-based clients, social media, and email.
  • Investigate and follow up on inquiries/issues and respond/resolve as efficiently as possible.
  • Help develop console-friendly support policies and workflows.
  • Monitor and report on common console issues and trends, providing feedback to improve the overall customer experience.
Requirements
  • 1-2 years of experience in Console Support, preferably in the games industry.
  • Excellent communication skills, with the ability to communicate effectively and professionally with players, team members, and other stakeholders.
  • Strong knowledge of PS5 and XBOX environment.
  • Proficiency with Microsoft Office, or equivalent tools.
What We Offer
  • Unlimited Paid Vacation
  • Paid Sick Leave
  • Flexible Working
  • Work from Home
  • Health Insurance
  • Bonuses
  • English / German Courses
  • Public Transportation
  • Relocation & Accommodation Support
  • Office Perks & Gym Membership


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