Senior IT Support Specialist
5 days ago
Senior Technical Specialist
Squires Resources Inc is seeking a highly skilled Senior Technical Specialist to join our team in Grand Cayman. As a key member of our technical staff, you will be responsible for providing expert-level technical support and guidance to our clients and internal teams.
Key Responsibilities:
- Install, configure, and troubleshoot server and desktop operating systems and applications.
- Provide 2nd and 3rd line support, owning escalations from the Service Desk and working as a team to resolve issues either onsite or remotely.
- Provide technical and commercial guidance to other members of the team.
- Manage projects and other team members to meet deadlines.
- Maintain timely and accurate records in the company CRM and service desk application.
- Perform remote IT systems management and other administrative tasks.
- Assist in the creation and establishment of goals, policies, and procedures.
Requirements:
- Minimum 5 years of experience architecting and implementing solutions for Windows Server (physical and virtual) and networking infrastructure.
- ~3+ years of experience implementing and supporting Microsoft 365.
- ~ Relevant Microsoft certifications and education.
- ~ Experience establishing and maintaining positive relationships with clients, vendors, and the business community.
- ~ Ability to work to deadlines running multiple projects with varying completion dates.
- ~ Experience managing others and monitoring and maintaining a service desk and RMM software.
- ~ Experience working in the education vertical with schools/groups of schools would be an asset.
What We Offer:
- A competitive, TAX FREE salary commensurate with qualifications and experience.
- Relevant work permit application, relocation assistance, medical insurance, pension, and other benefits.
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