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Customer Support Specialist

2 months ago


Central Inverclyde, United Kingdom DiverseJobsMatter Full time £33,095

About DiverseJobsMatter

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our organization, you will be responsible for delivering exceptional customer service and support to our clients.

About the Role

This is an exciting opportunity for a talented and enthusiastic individual to join our dynamic team. As a Customer Experience Specialist, you will be the primary point of contact for our customers, providing them with timely and effective solutions to their queries and concerns.

Key Responsibilities

  • Customer Service: Provide exceptional customer service and support to our clients, responding to their queries and concerns in a timely and effective manner.
  • Problem-Solving: Identify and resolve customer issues in a professional and courteous manner, ensuring that our customers receive the best possible service.
  • Communication: Establish and maintain effective communication with our customers, listening to their needs and providing them with clear and concise information.
  • Teamwork: Collaborate with our team members to achieve our business objectives, sharing knowledge and expertise to deliver exceptional customer service.

Requirements

  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills, with the ability to identify and resolve customer issues in a professional and courteous manner.
  • Customer Service Experience: Have previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service.
  • Flexibility: Be flexible and adaptable, with the ability to work in a fast-paced environment and respond to changing customer needs.

What We Offer

  • Competitive Salary: A competitive salary and benefits package, reflecting our commitment to attracting and retaining top talent.
  • Opportunities for Growth: Opportunities for career growth and development, with a focus on helping our employees achieve their full potential.
  • Collaborative Work Environment: A collaborative and supportive work environment, with a focus on teamwork and open communication.