Digital Transformation Specialist

6 days ago


Wokingham, Wokingham, United Kingdom Wokingham Council Full time

At Wokingham Borough Council, we're seeking a Digital Transformation Specialist to join our proactive digital CRM team. This exciting role offers significant opportunities for professional development in digital and AI technologies.

Job Overview
  • We have a fantastic opportunity available for a Digital Transformation Specialist to drive digital innovation and improve resident experiences.
  • The successful candidate will work on exciting CRM projects that directly impact our residents and streamline council operations.

This 12-month fixed term contract offers a generous annual leave entitlement of £30,000 - £40,000 per annum (dependent on experience), plus an excellent local government pension scheme and other benefits.

Key Responsibilities
  • Empowering customers and communities through digital solutions.
  • Leveraging automation to increase efficiency and enhance resident experiences.
  • Enhancing access to services and information through effective CRM solutions.

As a Digital Transformation Specialist, you'll collaborate closely with stakeholders to understand their business challenges and needs. You'll proactively analyse processes, identifying opportunities where CRM based solutions can streamline operations, including opportunities for automation, interoperability and application rationalisation.



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